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Shipping Policy

Shipping Policy

TrendsFlux delivers all across Pakistan.

Delivery time

Orders are dispatched within 1-2 business days. Delivery usually takes 2-4 business days nationwide, depending on your city. Delivery times may be longer during sales, Eid and public holidays.

Delivery charges

Delivery charges are calculated at checkout based on your delivery city, and shown clearly before you place your order. There are no hidden charges.

Cash on Delivery

Cash on Delivery (COD) is available all across Pakistan. Please keep the exact amount ready and check your parcel at the time of delivery.

Order tracking

Once your order is dispatched, you will receive tracking details. If your order is delayed or you have any question, contact us through the Contact page or the Complaint Box on our home page.

Failed delivery

Please make sure your phone number and address are correct. If the courier cannot reach you after repeated attempts, the order may be returned to us. In that case, please contact us to arrange re-delivery.

Customer Complaint Box

Yahan apni complaint submit karein.

This form sends your complaint to the store owner by email. Keep your order number safe, you will need it in the Resolve Box below.

Complaint Resolve Box

Status check ya resolved confirm karein.

  1. Submit your complaint above, with your order number.
  2. Our team checks the order and replies by email / WhatsApp.
  3. Once fixed, confirm below that your issue is resolved. If not, choose "Still not resolved" and we will reopen it.

Important, in plain words: a theme alone cannot run a live ticket database. This box sends a tracked update to the store owner, who replies and closes the complaint. For automatic ticket numbers and live status, add a helpdesk app later from the Shopify App Store, this section will still work with it.