Refund Policy

We want you to be happy with your purchase from TrendsFlux. If something is wrong with your order, we will make it right.

7-day returns and exchanges

You can request a return or exchange within 7 days of delivery if the product is damaged, defective, or not what you ordered. Please contact us through the Contact page or the Complaint Box on our home page within 7 days, with your order number and a photo of the issue.

Conditions

The product must be unused and in its original packaging.
For hygiene reasons, used personal-care products cannot be returned unless defective.
If the product is damaged or wrong, we cover the return shipping. For change-of-mind returns, return shipping is paid by the customer.

Refunds

Once we receive and check the returned product, we will issue your refund within 3-5 business days. Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded via bank transfer, JazzCash or Easypaisa.

Questions

Email us at jiya27850@gmail.com or use the Contact page. We reply within 24 hours on business days.

Customer Complaint Box

Yahan apni complaint submit karein.

This form sends your complaint to the store owner by email. Keep your order number safe, you will need it in the Resolve Box below.

Complaint Resolve Box

Status check ya resolved confirm karein.

Submit your complaint above, with your order number.
Our team checks the order and replies by email / WhatsApp.
Once fixed, confirm below that your issue is resolved. If not, choose "Still not resolved" and we will reopen it.

Important, in plain words: a theme alone cannot run a live ticket database. This box sends a tracked update to the store owner, who replies and closes the complaint. For automatic ticket numbers and live status, add a helpdesk app later from the Shopify App Store, this section will still work with it.